HELP
How can we help?
Ego Friendly is an ecosystem designed around presence, balance, and emotional awareness.
This page answers common questions about the platform, subscriptions, Effie, EffieSounds, and how to get support.
What is Ego Friendly?
Ego Friendly is a digital ecosystem that combines technology, reflection, and calm experiences. It includes:
- Effie – an AI companion designed for reflection and emotional awareness
- EffieSounds – curated ambient sound experiences
- guided moments, exercises, and digital content focused on presence and balance
Each part is designed to work together, but can be experienced individually.
What is Effie?
- Effie is an AI-based companion created to support reflection, presence, and self-awareness.
- Effie works only with the information you choose to share
- There is no background tracking or hidden data collection.
- Effie does not access your contacts, photos, microphone, camera, or location.
- Effie is not a medical or therapeutic service
- Effie is designed to listen, reflect, and support — not to diagnose or treat.
What is EffieSounds?
- EffieSounds is part of the Ego Friendly ecosystem and offers curated ambient sound experiences.
- EffieSounds focuses on calm, focus, rest, and emotional balance.
- Sound experiences may be time-based or themed.
- Content may evolve over time as the ecosystem grows.
- EffieSounds is designed to support moments of pause, not constant stimulation.
Access & subscriptions
- Access to the Ego Friendly ecosystem is provided through a subscription
- Subscription details and pricing are clearly shown before purchase
- Subscriptions are billed through the App Store, Google Play, or secure online payment providers
- Subscriptions automatically renew unless canceled before the end of the billing period
- You can manage or cancel your subscription at any time via your account settings
- Removing the app does not automatically cancel a subscription
Payments & billing
- Payments are processed securely by trusted third-party providers
- Ego Friendly does not store full payment card details
- Billing confirmations and receipts are handled by the payment provider you choose
- If you experience a billing issue, please contact us via the Contact page
Privacy & data protection
- We take privacy seriously and apply data-minimization principles
- Personal data is used only to provide the service
- Private notes remain private and are not reviewed or analyzed
- Data is not sold or shared for advertising purposes
- You may request account deletion or data removal at any time
- Full details are available in our Privacy Policy
Health & emotional support notice
- Ego Friendly and Effie are not medical, psychological, or therapeutic services
- They do not provide medical advice, diagnoses, or treatment
- Content is reflective and supportive in nature
- If you are experiencing a crisis or require immediate assistance, please contact local emergency services or a qualified professional
Availability & changes
- Features and content may change as the platform evolves.
- New elements may be added, and some features may be adjusted or retired.
- We aim to communicate important changes clearly and transparently.
Contact & support
If you have questions, need assistance, or want to share feedback, please contact us via the Contact page.
We aim to respond as soon as possible.
Users have the right to request deletion of their account and associated data at any time via the app or the Account Deletion page linked here.